How to Update or Modify Your Pickup Address on Amazon Seller Central

Staying organized is key when selling on Amazon, particularly where logistics are concerned. Keeping track of Pickup Addresses on your account is especially important since this information often changes due to Warehouse Moves or Changes in Fulfilment Centre Providers, the Pickup Address needs to be updated to prevent continued delays in shipment processing and to ensure effective order processing at all times.

This blog is intended to provide an overview of the complete process to follow for updating your Pickup Address, including why updating this information matters, a complete set of instructions that will guide you through the complete process, the most common problems that occur, and how to use the best practices associated with each of these steps to keep your Seller account in good standing.

The Importance of An Updated Pickup Address

Your pickup address is where Amazon (or your carrier) will collect your inventory for storage, shipping, and returns. The pickup address will have an impact on:

• The shipping and delivery timeframes of your products: If the address is incorrect, this will result in the delayed collection of your items, which will affect the timeframes in which they are to be delivered.

• Inventory accuracy: Amazon uses this address to allocate warehouse space and fulfillment center locations.

• Customer Experience: If there are errors in the location from which Amazon picks up your inventory, it can lead to stock being out of stock, and unforeseen issues during the fulfillment processes leading to lower levels of customer satisfaction.

• Account Health: If you continue to have logistical issues, it will contribute to decreased performance levels and seller ratings.

In summary, it is important to ensure that your pickup address is correct and current.

Reasons Why You Should Update Your Pickup Address

Your pickup address may require an update when you experience any of the above:

• Moved To A Different Warehouse: As your company expands and finds success, you might have upgraded to a larger warehouse.

• Utilizing A New 3PL Provider: It’s becoming increasingly common for companies using third party logistics (3PL) to have their inventory managed differently by their providers.

• Entered Wrong Pickup Address Initially: Entering the wrong pickup address or making an error while entering your pickup address could lead to issues with delays or confusion regarding your shipments.

• Operational Updates: Occasionally, you need to adjust your pickup address for operational purposes, such as changing seasonal locations for storage of your products or moving inventory to a temp warehouse to be placed closer to another warehouse location.

Updating Your Pickup Address- A Step By Step Guide

Step 1: Sign in to your Amazon Seller Central account

To begin, sign in at sellercentral.amazon.com using your account credentials.

Now that you have logged into your seller central account, you are at your Dashboard, the place to manage orders, inventory, shipping settings, and account information.

Step 2: Click on “Settings”

To get to the Settings page, go to the upper right corner of the page and click on the “Settings” link.

• When the Settings menu appears, select “Fulfillment by Amazon” if you will be using Fulfillment by Amazon (FBA), or “Account Info” if you need to change general address information.

• The options available to you may differ depending on how you have set up your account and whether it is a seller account or a retail store account.

Step 3: Click on “Return and Pickup Settings”

In the Fulfillment Settings section, you will find the Return and Pickup Setting option.

• Select this option so that you can see your current pickup addresses and returns address.

• You will see all addresses registered with your Amazon seller account — including Default Return Address.

Fourth Step: Edit the Address From Which You Will Be Picking Up Your Items

• Locate the current address you wish to edit in your pickup address section.
• Select ‘Edit.’
• Change any necessary information such as the street name, city name, postal code and/or telephone number.

When editing the Address Information ensure that it is an accurate representation of what is captured in official records. If there is any discrepancy between what you enter and what the courier system pulls from its database, the pickup will not occur.

Fifth Step: Save & Confirm

Once you have updated and completed all of the relevant fields:

• Select ‘Save.’
• There may be a prompt asking for confirmation of the changes you made.
• Amazon may also send you an email to verify that the changes have been recorded.

If you are made aware that there was an email sent to you or an email confirmation, please be aware that the time to update has elapsed; however, some updates may take up to a day to show in the system.

Tips For Making Mistakes During Changing Your Address

1) Check the Format of Your Address Again 

Be sure to use the same format as the shipping carriers, and avoid any abbreviations that may confuse anyone about where the package is going. An example would be to use the word “Street” instead of “St.” if your regional standard requires that you write it that way.

2) Contact Carriers Prior to Changing Addresses 

If you are going to be shipping your packages to an address that is on a third-party carrier’s route, please check with the carriers to see if they recognize the address as a valid delivery point before saving it. That way, you can avoid any possible problems with non-delivery of packages.

3) Keep Contact Information Current 

In addition to changing the physical address, you should also change the phone number and person in charge of receiving shipping notifications. This way, you will ensure that shipping notifications and driver calls are going to the right person and that they will receive them.

4) Verify Fulfillment Center Policies 

If you utilize FBA (Fulfillment by Amazon), you need to be aware that Amazon’s systems can override the routing of the package by the carrier when the package is shipped to your fulfillment center. If you find yourself in this scenario, verify whether the change in the address is going to affect how Amazon manages its internal logistics.

5) Make Necessary Changes to Other Systems 

If you use shipping and inventory-management software or any other external systems to manage your inventory, make sure you’re updating the shipping address in those systems. This will ensure that all your various systems have the same shipping addresses in their respective data bases.

Common Challenges and Solutions

Challenge 1: You cannot save the address that you’ve entered

Solution: As an attempt to resolve this, remove any special characters such as # or & from the address. You may want to review the address format to ensure it is not blank and is in the correct format.

Challenge 2: Amazon will not accept your address

Solution: You can verify your shipping address through the official postal service/ carrier address databases. You may need to modify your shipping address slightly to align with the shipping databases it uses.

Challenge 3: Your inventory is currently being shipped

If your address change affects any shipments, please contact Amazon Seller Support immediately and ask about what you need to do in order to get your shipments picked up as planned.

Tip: Remember to update your shipping address with Amazon prior to making new shipping requests.

Conclusion

Managing your pickup address for your Amazon Seller account may seem like a tiny thing, but it’s extremely important for your business to run smoothly and successfully. Whether you’ve changed warehouse locations, modified logistics or run into typos, following these steps will prevent delays, miscommunication, and headaches from carriers or Amazon’s fulfillment systems.

Accurate details display your professionalism and contribute towards building a seamless reputation in the Amazon marketplace. Making address updates is straightforward once you understand the process, and it becomes part of your normal account maintenance protocol.

If you require support or advice on the operation and logistics solutions for Amazon sellers, Caasto, leading amazon account management services provider, organization focused on assisting sellers with optimizing their backend systems such as address management and fulfillment strategy. By focusing on keeping your account details organized and updated, you will be preparing yourself for long-term success as an Amazon Seller!